Free UK Delivery on All Orders!
Hassle Free Returns

Returns Policy

I-SMALLS LTD offer an easy, hassle free returns and exchange option.

  • If you are not completely satisfied with your item. You may return any item within 14 days of receipt for a full refund or exchange. note that we will be unable to refund the cost of delivery as we are automatically charged this whenever parcels are dispatched. If you wish to return any item, kindly post them back to the address below, enclosing a copy of your delivery note. Kindly also provide instructions on whether you would like a refund or if you want us to exchange the item for another size and we will do so as quickly as possible:
    Returns need to be received back by us within 14 days of receiving your order. Four days should be allowed for postage, so please make sure your item is posted within 10 days of receipt. We will always make allowances for disruption to postal services and airlines which might affect your return getting back to us.
    We'll send you an email to let you know when your return has been received

Non-UK returns

  • For orders shipped to addresses outside the UK we need to receive your return within 20 days. 10 days should be allowed for postage, so please make sure your item is posted within 10 days of receipt. We will always make allowances for disruption to postal services and airlines which might affect your return getting back to us.
  • You'll need to pay return postage for all orders sent outside the UK. Please mark your package clearly as 'RETURNED GOODS' to avoid delays at customs. We suggest you use an insured, traceable shipping method and keep your shipping documentation so that you can make a claim with the carrier if it gets lost.
  • We'll send you an email to let you know when your return has been received.

 

  • In addition to our returns policy, the Distance Selling Regulations state all countries within the EU have a cooling off period of seven working days to cancel your order.
  • Please note all returns and exchanges are the customer's responsibility.  We recommend for any returns that you use ROYAL MAIL TRACKED service to post your item back to us. 
  • We will inspect all returned goods and ask that you return the item in its original condition. If the item is damaged or soiled we will not be able to accept the return. We will not under any circumstances accept return of underwear or undergarments and socks that have been worn or tried on due to hygienic reasons. If on receiving the goods the customer decides the colour or content of undergarments is not what they expected the return policy is hassle free.
  • A refund will be issued within 1-2 working days once we have received the item.
  • We will refund the amount on to the original card from which the payment was made.
  • In the unlikely event that you are returning an item to us because it was either faulty or we sent the wrong item, please contact us and we will reimburse you the cost of postage.
  • If we are unable to exchange the item we will inform you via email and refund your postage.
  • You can contact our customer service team between the hours of 9.00am and 5pm Monday to Friday 0n 0161 440 8751 or via email at info@ismalls.com
  • Please send your goods with the completed returns form to:
    i-smalls ltd
    195A Grove lane,
    Cheadle Hulme
    Stockport
    Cheshire
    SK8 7NG